Return & Refund Policy

We understand that a product may not always be the right fit for your intended application. Our goal is to provide high-quality, specialized products that meet your operational and professional requirements.

Products eligible for return must be handled with appropriate care and returned in accordance with the applicable return conditions. Items that have been used, misused, abused, damaged, or otherwise compromised may not be eligible for return, refund, or exchange.

Most eligible products may be returned within 14 days of receipt. The return period begins on the date the product is delivered to you. We believe this period provides sufficient time to evaluate whether the product is suitable for your intended requirements.

If you are uncertain which product or solution is best suited to your specific application, we strongly recommend contacting us by phone or email before placing your order. Our team can help you evaluate the available options and select the most appropriate solution.

Please retain your receipt or other proof of purchase, as it may be required to process a return or warranty request.

Our return policy 

RMA ( Return Merchandise Authorization )

How do I start a return ?

Is it possible to exchange ( If applicable )

Do I have to pay the shipping charge ? 

When will I receive my refund ?

Our return policy

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Returns & RMA Policy
Policy Area
Policy / Requirement
Return & RMA Requirements
Return Definition
Any item returned to the Archthetic warehouse is considered a “Return.” This includes unclaimed packages that were shipped to the buyer and subsequently returned for any reason, including the recipient being unavailable or the package not being claimed.
RMA Requirement
A Return Material Authorization (RMA) number must be obtained before returning any item. All returns must have a valid RMA number.
Why an RMA Is Required
Products returned without an RMA may be difficult to identify or process, which may prevent Archthetic from properly arranging a credit, repair, or replacement.
Requesting an RMA
To request an RMA number, please contact Archthetic Customer Service by phone or email. Customer Service will determine whether the product needs to be returned and provide the applicable return instructions.
Product Condition & Return Processing
Product Condition
Returned products should be in their original condition, including original packaging, manuals, warranty documentation, accessories, security seals, and shrink wrap where applicable.
RMA Return Deadline
The returned item must be received by Archthetic within 20 days from the date the RMA is issued.
Processing Time
Please allow approximately 5–10 business days from receipt of the returned item for Archthetic to inspect and process the return.
Missing Items
Merchandise returned with missing components, accessories, packaging, or other required items may not be eligible for a refund.
Return Shipping
Customers are responsible for all return shipping costs. For protection, customers are strongly advised to use a traceable shipping carrier.
Return Resolution
After receiving and inspecting the returned merchandise, Archthetic will determine the appropriate resolution, which may include credit, repair, or replacement, subject to the applicable product and return terms.
Standard Return Eligibility
Standard Return Eligibility
To be eligible for a standard return, the product must be unused, unopened, and in its original packaging, and must be returned within 14 days from the date of sale.
After 14 Days
Returns requested after the 14-day period are generally not eligible for refund or exchange.
Used Products
Due to health and safety considerations, used products are not eligible for standard return, refund, or exchange.
Non-Returnable Products
1. Open or Used Products
Products that have been opened or used.
2. Special-Order Products
Products specifically obtained or ordered upon customer request.
3. Services & Shipping
Fees for services already performed and shipping charges.
4. Single-Use Products
Single-use products, such as pepper spray.
5. Custom-Built Products
Custom-built products, including hidden cameras.
6. Counter-Surveillance Detectors
Counter-surveillance detection equipment and detectors.
Final Sale
All sales of the above-listed non-returnable products are final.
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RMA (Return Merchandise Authorization)

ALL items must have an RMA number. You need to obtain an RMA number from us before sending any item back for any reason.

When you are issued an RMA you will be provided with a return address and instructions on how to pack , ship and identify the package to us. If an item cannot be identified it may be refused and will be returned to the sender. All items are your responsibility until they have been accepted at our facility.

How do I start a return ?

You can start your return process HERE. 

To start the process simply add your order number and email used to make the purchase.

Select the item(s) you would like to return or exchange and follow the steps on how you would like to proceed.

is it possible to Exchange (if applicable)

We only replace items if they are defective or damaged during shipping. If you need to return to exchange for the same item you can start your exchange process HERE.

All Health & Safety product returns are subject to final inspection upon receipt.

do i have to pay the Shipping charge ?

You will be responsible for all shipping costs, to get the item back to us. These costs may include insurance, import fees, customs fees, taxes or broker fees.

When will I receive my refund ?

Once we have received the returned item(s) back, you will be refunded. While the process typically takes less than 2-3 business days, it can take up to 10 business days to see the refund back on your bank statement.

This time-frame varies by bank / credit card company.