Archthetic Support

Archthetic is ready to provide a massive support to our customers with an exceptional customer service. 

Exceptional customer’s experience is our priority , we are here to be your assistants in order to help you solve all the technical problems , you are facing. 

If you have any technical problems, feel free to get in touch with us by contacting us via Email. 

For the quick solution, please take a picture of the image and attach it to the form or email it to us.

Taking a picture of the products and provide the technical problems will allow us to identify your concern immediately.

Our team is ready to answer all the questions that you desire to know.  

Support Need What We Help With
Product Selection Identify the right technology for your operational requirement.
Technical Questions Specifications, compatibility, functions and operating requirements.
Installation & Configuration Initial setup and configuration guidance where applicable.
Troubleshooting Diagnose technical problems and determine the appropriate next step.
Orders & Shipping Order status, tracking, delivery and customs-related questions.
Warranty / RMA Warranty eligibility, documentation and return coordination.
Enterprise / Project Inquiry Bulk procurement, deployment, integration and institutional requirements.

Common Problems & Solutions

Professional detection equipment can sometimes produce results that are difficult to understand.

A detector may show many signals, detect nothing, give changing readings, or appear to have a shorter range than expected.

These results do not always mean that the equipment is defective.

The guides below cover common operating problems, unexpected results, and practical checks that can help you identify the cause before contacting technical support.

RF Detection — Common Problems
Why does my RF detector keep showing signals?

RF detectors respond to radio-frequency activity in their supported frequency range.

A normal environment can contain many RF sources, including:

  • Mobile phones
  • Wi-Fi routers
  • Bluetooth devices
  • Wireless accessories
  • Smart devices
  • Cellular networks
  • Other wireless equipment

What should I do?

  1. Identify known wireless devices in the area.
  2. Establish the normal RF level before starting the inspection.
  3. Check whether the signal changes when you move.
  4. Reduce sensitivity if the display is continuously saturated.
  5. Select the appropriate frequency range or operating mode.
  6. Compare the signal with known RF sources.
  7. Investigate unusual or changing signals further.
  8. Physically verify the suspected source.
Important: An RF alert does not automatically mean that a surveillance device has been found.
Why does my RF detector find nothing?

There are several possible reasons.

A wireless device may:

  • Not be transmitting at that moment
  • Transmit only periodically
  • Use a frequency outside the selected range
  • Produce a signal below the current detection threshold
  • Be connected by wire
  • Store information locally
  • Be in standby or another low-transmission state

What should I check?

  1. Confirm that the detector is operating normally.
  2. Check the selected frequency range.
  3. Check the antenna connection.
  4. Test the detector with a known transmitting source.
  5. Check the sensitivity setting.
  6. Try a specific frequency group or band if supported.
  7. Observe the area for a longer period.
  8. Repeat the inspection from another position.
Important: No RF signal does not prove that no surveillance device is present.
Why does the signal appear and disappear?

Some wireless devices do not transmit continuously.

They may send data only when communication is required. This can create an intermittent or burst signal.

What should I do?

  1. Keep the detector in position.
  2. Observe the signal for a longer period.
  3. Use signal history or a suitable display mode when available.
  4. Compare repeated signal activity.
  5. Move closer and compare the signal level.
  6. Check whether the same pattern appears again.

A signal that appears intermittently should not automatically be treated as a detector problem.

Why is my RF detector too sensitive?

High sensitivity can make weak signals easier to detect, but it can also increase background RF activity on the display.

What should I do?

  1. Reduce sensitivity gradually.
  2. Watch whether the display becomes more stable.
  3. Establish a readable background level.
  4. Increase sensitivity again when searching for weaker signals.
  5. Avoid making conclusions while the display is overloaded.

The goal is not always maximum sensitivity.

The goal is a stable and useful measurement.

Why is the detection range shorter than expected?

Published detection distance is normally measured under specific test conditions.

Actual performance can change because of:

  • Transmitter power
  • Frequency
  • Antenna
  • Antenna orientation
  • Distance
  • Walls and building materials
  • RF interference
  • Sensitivity
  • Device operating mode

What should I check?

  1. Test the detector with a known source.
  2. Confirm the correct antenna.
  3. Check the sensitivity setting.
  4. Test in a controlled environment where possible.
  5. Compare different distances.
  6. Record the conditions during testing.

A published maximum distance should not be treated as a guaranteed distance in every environment.

iProtect 1217 — Common Problems & Solutions

iProtect 1217

Why does iProtect 1217 not detect a mobile device?

The iProtect 1217 operates across multiple frequency bands and detection modes.

Mobile networks also use different frequency allocations in different regions.

What should I check?

  1. Select the correct regional configuration.
  2. Confirm that the required mobile bands are enabled.
  3. Check the antenna connection.
  4. Start with a broad detection mode.
  5. Try a specific group or band when necessary.
  6. Observe the signal for a longer period.
  7. Check whether the mobile device is actually transmitting.
  8. Move closer and compare the signal level.
  9. Verify the suspected source physically.

A mobile device may not transmit continuously, so the result can change over time.

Why does iProtect 1217 show too many signals?

The detector can receive normal RF activity from mobile networks and other wireless devices.

What should I do?

  1. Establish the normal RF environment.
  2. Check the active frequency group.
  3. Reduce unnecessary sensitivity where appropriate.
  4. Use a specific band when investigating a particular frequency range.
  5. Compare the signal from different positions.
  6. Look for signals that behave differently from the normal environment.
  7. Continue with source verification.
Remember: Signal detected does not mean surveillance device detected.
Why does the iProtect 1217 signal appear and disappear?

Wireless transmission can be intermittent.

A device may transmit for a short period and then remain quiet.

What should I do?

  1. Keep monitoring the area.
  2. Watch the signal history when available.
  3. Look for repeated transmission patterns.
  4. Compare signal strength from different positions.
  5. Check the relevant frequency band.
  6. Verify the source before making a conclusion.
Why does iProtect 1217 perform differently in another country?

Mobile networks use different frequency allocations in different regions.

The RF environment can also be very different between countries, buildings and locations.

What should I do?

  1. Check the regional configuration.
  2. Confirm the required frequency bands.
  3. Review the selected detection group.
  4. Check the antenna configuration.
  5. Establish a new local RF baseline.

Do not assume that the same configuration will provide the same result everywhere.

BH04 — Common Problems & Solutions

BH04

Why does BH04 show RF activity everywhere?

BH04 can detect a wide range of RF activity.

Modern environments can therefore produce many normal signals.

What should I do?

  1. Connect the correct antenna.
  2. Observe the environment before changing anything.
  3. Establish the normal RF level.
  4. Use Background Subtraction where appropriate.
  5. Reduce sensitivity if the display is overloaded.
  6. Identify known RF sources.
  7. Compare the environment before and after changes.
  8. Investigate unusual signals further.
Best practice: Establish the baseline first, then investigate changes.
Why is BH04 too sensitive?

If the display is continuously high or difficult to read, the sensitivity may be too high for the current environment.

What should I do?

  1. Reduce sensitivity gradually.
  2. Wait for the display to stabilize.
  3. Establish a readable background level.
  4. Increase sensitivity again when needed.
  5. Repeat the measurement.

Do not judge a signal while the display is saturated.

Which antenna should I use with BH04?

BH04 uses different antenna ranges for different parts of its supported frequency range.

ANT1

Use ANT1 when investigating the lower part of the supported frequency range.

ANT2

Use ANT2 when investigating higher-frequency activity, including the higher-frequency range supported by the antenna.

If you are unsure

Select the antenna that matches the frequency range being investigated and follow the manufacturer's recommended configuration.

Do not expect the same antenna response across the entire frequency range.

Why does BH04 not identify the signal correctly?

Several RF sources may be active at the same time.

The detector may therefore detect RF activity without being able to uniquely identify one source.

What should I do?

  1. Reduce known RF sources where practical.
  2. Select the appropriate frequency range.
  3. Adjust sensitivity.
  4. Observe the signal pattern.
  5. Compare the signal from another position.
  6. Use the appropriate operating mode.
  7. Continue with source verification.

Protocol information should support the investigation, not replace physical verification.

DD1207 — Common Problems & Solutions

DD1207

Why does DD1207 keep detecting signals?

DD1207 can detect several types of wireless activity, including mobile networks, Bluetooth and Wi-Fi.

A normal office, hotel room or vehicle can therefore contain many detectable signals.

What should I do?

  1. Identify known wireless devices.
  2. Establish the normal RF environment.
  3. Check the active channel.
  4. Adjust sensitivity or attenuation where appropriate.
  5. Move through the area and compare signal levels.
  6. Investigate signals that behave differently from the baseline.
  7. Physically verify the suspected source.
What does a DD1207 alert actually mean?

An alert means that the detector has identified RF activity within its supported detection range.

It does not automatically identify:

  • A listening device
  • A hidden camera
  • A GPS tracker
  • Malicious activity
  • Unauthorized surveillance

The signal still needs to be investigated and the source verified.

Why does DD1207 show a signal even when I cannot see anything?

RF signals can come from devices that are not visible from the detector's position.

Signals can also pass through or reflect from the surrounding environment.

What should I do?

  1. Check the signal level.
  2. Move to another position.
  3. Compare the signal strength.
  4. Identify known wireless sources.
  5. Narrow the suspected area.
  6. Physically inspect the area.
CAM-GX5 — Common Problems & Solutions

CAM-GX5

Why does CAM-GX5 detect signals in many locations?

Cellular and wireless RF activity is common in modern buildings.

Signal levels can also change because of:

  • Distance
  • Walls
  • Building materials
  • Nearby transmitters
  • Device activity
  • Antenna position
  • Local network conditions

What should I do?

  1. Establish the normal signal level.
  2. Check the signal strength.
  3. Move through the area systematically.
  4. Compare changes in signal level.
  5. Review available signal history or event information.
  6. Identify known sources.
  7. Investigate unusual results further.

A strong signal does not automatically mean that a surveillance device is nearby.

Why does CAM-GX5 show different results in different rooms?

RF propagation changes from one location to another.

Walls, doors, floors, metal structures and other materials can affect signal strength.

What should I do?

Compare several positions rather than relying on one measurement.

Where possible, record:

  • Location
  • Signal level
  • Frequency or channel information
  • Time
  • Known RF sources
  • Changes during the inspection

This creates a more useful technical record.

MEFF M1-PRO — Common Problems & Solutions

MEFF M1-PRO

Why do I see a signal but cannot locate it?

Detecting RF activity and locating its physical source are different tasks.

What should I do?

  1. Establish the signal at a stable position.
  2. Compare signal strength from different locations.
  3. Use the appropriate antenna or probe.
  4. Narrow the search area gradually.
  5. Avoid changing several settings at the same time.
  6. Confirm the signal repeatedly.
  7. Physically inspect the final area.

RF reflections and other propagation effects can make the strongest reading different from the actual source direction.

Why does the M1-PRO reading change when I adjust sensitivity?

Sensitivity changes how the instrument responds to weaker signals.

Higher sensitivity can reveal weaker activity but can also increase background activity.

Lower sensitivity can make the display easier to interpret but may hide weaker signals.

Use the setting that produces a stable and readable measurement for the current environment.

MEFF M2-PRO — Common Problems & Solutions

MEFF M2-PRO

Why does M2-PRO show so many signals?

M2-PRO is designed for detailed RF analysis across a wide frequency range.

A busy RF environment can therefore produce a large amount of information.

What should I do?

  1. Define the frequency range.
  2. Establish a baseline.
  3. Review the spectrum.
  4. Use the waterfall to observe changes over time.
  5. Compare normal and unusual activity.
  6. Narrow the frequency range.
  7. Use the appropriate analysis function.
  8. Locate the signal.
  9. Verify the source.
  10. Record the result.

Starting with a clearly defined frequency range is often easier than trying to interpret the entire spectrum at once.

What is the difference between Spectrum and Waterfall?

Spectrum

Spectrum shows RF activity across frequency at a particular moment.

It helps you understand:

  • Where RF activity exists
  • Relative signal strength
  • Frequency distribution

Waterfall

Waterfall shows how RF activity changes over time.

It helps you identify:

  • Intermittent signals
  • Bursts
  • Repeating activity
  • Signals that appear and disappear
Simple rule: Spectrum shows what is happening now. Waterfall helps you see what has been happening over time.
Why does a signal disappear when I move?

Signal strength can change when the detector position changes.

Possible reasons include:

  • Distance
  • Antenna orientation
  • Reflections
  • Walls
  • Building materials
  • Multipath propagation
  • Direction of the transmitting source

What should I do?

Do not immediately assume that the source has stopped.

Compare several positions and look for a repeatable pattern.

Optic-2 — Common Problems & Solutions

Optic-2

Why does Optic-2 not show the camera lens?

Optical detection depends on the position of the detector, the camera lens and the surrounding environment.

Possible reasons

  • The viewing angle is not suitable.
  • The lens is too far away.
  • Ambient light affects visibility.
  • The lens is partially obstructed.
  • Another reflective surface creates interference.

What should I do?

  1. Position yourself where a camera could reasonably have a view.
  2. Scan likely camera positions.
  3. Change your viewing angle.
  4. Use optical magnification where appropriate.
  5. Check suspicious reflections from more than one angle.
  6. Physically inspect the suspected location.

An optical indication should be treated as a lead for physical verification.

Why do I see reflections everywhere with an optical detector?

Glass, polished metal, screens and other reflective surfaces can produce optical responses.

What should I do?

Change your viewing angle and compare the reflection.

A possible lens indication should be checked from another angle and then physically verified.

TCH-C1Pro — Common Problems & Solutions

TCH-C1Pro

Why does TCH-C1Pro detect Wi-Fi devices that are not cameras?

TCH-C1Pro detects supported Wi-Fi activity.

A detected Wi-Fi device is not automatically a camera.

What should I do?

  1. Review the detected device information.
  2. Check signal strength.
  3. Compare known devices in the area.
  4. Use positioning functions where appropriate.
  5. Investigate the suspected location.
  6. Physically verify the device.
Important: Wi-Fi device detected does not mean hidden camera confirmed.
TCH-C2Pro — Common Problems & Solutions

TCH-C2Pro

Why does TCH-C2Pro give an alert but I cannot find a camera?

A wireless detection result is an indication that requires further investigation.

What should I do?

  1. Review the detected signal.
  2. Check the selected scanning range.
  3. Review available device information.
  4. Use positioning functions to narrow the area.
  5. Compare known wireless devices.
  6. Inspect the suspected location.
  7. Physically verify the source.
  8. Record the result.

The detector does not replace physical inspection.

Why does detection change when I change the scanning range?

Changing the scanning range changes the area and signal conditions being evaluated.

A wider scan may include more wireless devices.

A narrower scan can help focus the investigation.

Recommended approach

Start with a wider scan to understand the environment.

Then reduce the range as you investigate a specific area.

Lisheng HW500 — Common Problems & Solutions

Lisheng HW500

Why does HW500 detect Bluetooth devices I already know?

HW500 is designed to detect supported Bluetooth and BLE activity.

It can therefore identify normal devices that are already present in the environment.

What should I do?

  1. Create a list of known devices where possible.
  2. Compare detected device information.
  3. Use signal strength and proximity information to narrow the area.
  4. Continue monitoring if an unknown device remains present.
  5. Physically verify the suspected device.

Detection does not establish device ownership, user identity, intent, authorization or malicious activity.

Does HW500 detect GPS?

HW500 is primarily designed for Bluetooth/BLE and supported mobile-device detection.

It should not be treated as a general satellite-GPS receiver or GPS-signal detector.

A GPS tracker may be detected when it produces supported wireless transmission, depending on its technology and operating state.

Why does HW500 detection range change?

Detection performance can change because of:

  • Device transmission power
  • Bluetooth activity
  • Distance
  • Walls
  • Building materials
  • RF environment
  • Device orientation
  • Battery condition

The stated coverage area is not a guaranteed detection distance for every device or environment.

Battery & Power — Common Problems
Why does my detector battery run out faster than expected?

Published battery life is normally an up-to figure under specified conditions.

Actual operating time can change because of:

  • Continuous scanning
  • Screen brightness
  • Audio alerts
  • Vibration
  • Processing load
  • Battery age
  • Temperature
  • Charging condition

What should I check?

  1. Fully charge the device.
  2. Confirm the charging connection.
  3. Reduce unnecessary display or alert functions.
  4. Avoid leaving the device running when not required.
  5. Check whether battery performance improves after a full charge.
  6. Contact technical support if runtime remains unusually short.
Why does my device not charge?

What should I check?

  1. Check the charging cable.
  2. Check the power adapter.
  3. Confirm that the connector is fully inserted.
  4. Try the manufacturer's recommended charging method.
  5. Allow the device to charge for the recommended period.
  6. Check whether the charging indicator changes.
  7. If there is still no response, contact technical support.
Important: Do not use an incompatible charger or power source.
General Technical Problems
Why does the detector work differently in different environments?

Detection performance is affected by the environment.

The result can change because of:

  • RF background activity
  • Walls
  • Metal structures
  • Distance
  • Nearby wireless equipment
  • Temperature
  • Antenna position
  • Device configuration

What should I do?

Establish a baseline in each environment instead of comparing measurements from different locations as if they were identical.

Why does moving the detector change the result?

Moving the detector changes its relationship with the signal source and the surrounding environment.

The signal may become stronger or weaker because of:

  • Distance
  • Antenna orientation
  • Reflections
  • Walls
  • Building materials
  • Multipath propagation

Compare several positions before deciding that the reading is abnormal.

Why does a detector alert when there is no visible device?

The source may be:

  • Outside the immediate area
  • Behind a wall or other structure
  • A normal wireless device
  • An intermittent transmitter
  • A device that is not visually obvious

What should I do?

Do not rely on the alert alone.

Use signal comparison, source identification and physical verification.

When Should I Contact Archthetic Support?

Technical Support

Contact Archthetic Technical Support when:

  • The device cannot power on after proper charging.
  • A known test source cannot be detected.
  • The display behaves unexpectedly.
  • Controls do not respond correctly.
  • The battery does not charge.
  • An antenna or accessory appears damaged.
  • Results remain abnormal after the recommended checks.
  • You need help with a manufacturer-specific function.

What Information Should I Send?

To help us identify the problem faster, provide:

  • Product name
  • Serial number, if available
  • Description of the problem
  • What you expected to happen
  • What actually happened
  • Operating mode
  • Frequency or band setting, if applicable
  • Antenna or probe being used
  • Battery or charging condition
  • Photos or screenshots
  • Short video of the problem, if useful

The more specific the technical information, the faster we can identify the next step.

Technical Support Principle

Detect → Understand → Verify → Document

Professional detection equipment should not be interpreted from one alert alone.

Detect Identify the technical indication.
Understand Determine what the instrument is measuring.
Verify Confirm the source using appropriate methods.
Document Record the result and the conditions.

When a result cannot be explained or verified, do not force a conclusion.

Escalate the issue for further technical review.

Important Technical Limitation

Detection equipment has technical limits.

No single detector can identify every possible surveillance technology, every transmission method, or every device operating condition.

Performance depends on the product, frequency, antenna, environment, device state, configuration and inspection method.

Professional TSCM: Combine appropriate technologies and physical verification rather than relying on one instrument alone.