Transparent Pricing & Terms
Clear pricing. Clear payment expectations. No hidden commercial surprises.
Archthetic is built around transparent pricing and secure online payment through Stripe.
Before completing an order, customers can review the applicable product price, shipping costs, taxes or duties where applicable, and other charges associated with the transaction.
What You Pay
The amount shown at checkout covers the charges applicable to your Archthetic order, which may include :
- Product price
- Express International Shipping & delivery charges
- Applicable taxes collected at checkout, where required
- Other charges clearly disclosed before payment
Import duties, customs fees and destination-country taxes are generally not included in the checkout total unless explicitly stated.
These charges may be imposed by the destination country and are normally the responsibility of the customer/importer.
Secure Payment Through Stripe
Payment for orders can be made securely using various payment methods, including credit/debit cards, Stripe, and other accepted payment options.
All transactions are processed securely to protect your financial information.
Stripe Payment & Payout Timing
Your payment is confirmed by Stripe, but funds are not immediately transferred to Archthetic.
For our International-based Stripe account, the payout timing is 7 business days. Allow approximately 7–12 days for the funds to reach Archthetic & your order to be prepared for shipment.
Payment → Bank Payout → Order Ready to Ship
Your goods will be ready for shipment after the funds have been paid out to Archthetic’s bank account.
Returns & Exchanges
Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, please reach out to our customer Support team within 14 days of receiving your order to initiate a return or exchange.
You can fill out the Return Merchandise Authorization Form to request for return.
Destination-Country Taxes & Import Charges
International customers are responsible for taxes, duties and customs charges imposed by their destination country unless the order explicitly states otherwise.
Depending on the destination and product, these may include:
- Import duties
- Import VAT / GST
- Customs clearance charges
- Local taxes or government fees
- Carrier or customs-broker charges
These charges are not included in the product price or shipping cost unless explicitly stated at checkout or in the order terms.
Archthetic does not generally prepay or absorb destination-country import taxes and duties on behalf of the customer.
The customer is responsible for understanding and paying applicable import charges required by their country before or during customs clearance.
Tax and customs requirements vary by country, product classification, shipment value and applicable regulations.
If an order requires a different arrangement — such as Delivered Duty Paid (DDP) or another tax-inclusive shipping arrangement — this will be clearly communicated before the transaction is completed.
Important
A payment successfully completed through Stripe confirms the purchase transaction. It does not mean that destination-country customs duties or import taxes have been paid.
Product payment ≠ Import tax payment.
Customers should check their local customs and tax requirements before placing an international order.
Warranty Returns & RMA Process
To initiate warranty service or for further assistance, kindly contact our Customer Service department by calling or WhatsAPP +66863684828 or emailing us at benj@archthetic.com.
Before sending a defective product back, please contact us to obtain an RMA (Return Material Authorization) number.
To process your warranty request, please provide:
- Product Item Code
- Invoice or Purchase Order number
- A clear description of the defect
Once your RMA is approved, please:
- Pack the product securely using its original packaging or a suitable shipping container.
- Clearly mark the RMA number on the outside of the package.
- Ship the product to us using a trackable service.
- Do not send COD shipments.
The customer is responsible for the return shipping cost to our facility. We recommend purchasing shipping insurance, particularly for high-value equipment. Archthetic is not responsible for loss or damage occurring while the product is being returned to our facility.
Once the warranty service is completed, the product will be returned using a shipping method comparable to the original delivery method, unless otherwise agreed.
